Refund policy

We want you to be completely happy with your purchase. Please read our policy carefully to understand returns, damages, and responsibilities.

Returns

You may return your full order within 30 days of delivery, provided:

• All tiles are unused
• The original packaging has not been opened
• The tiles remain resalable
• Any unused tiles returned after a completed project will be subject to a 30% restocking fee.

The customer is responsible for arranging and covering the cost of returning unopened tiles to our distribution warehouse. All returned tiles will be inspected upon arrival to ensure they are in resalable condition and free from damage.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must notify us within 24 hours of delivery.

This allows us to quickly investigate and resolve the issue on your behalf.

As we use an external pallet delivery company, all damage claims must be reported within this 24-hour window so we can raise the issue with the courier.

Important Notes

Claims reported outside of the 24-hour period may not be accepted.

We strongly recommend checking your delivery upon arrival before signing for it.

As a company, customer satisfaction is very important to us. If you have any concerns with your order, please contact us as soon as possible and we will do our best to make things right.

Please Note 

We may offer end-of-run or clearance tiles at discounted prices. These items are sold on a non-returnable basis. This will be clearly highlighted prior to purchase and clearly stated on your invoice at the point of sale.