Privacy policy

Last updated: February 8, 2026

Privacy Policy

Last updated: 29 December 2025

Majestic Tiles (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide customers with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.

 

 

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include information that has been anonymised or de-identified.

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact details – name, billing address, delivery address, email address, and telephone number

  • Financial information – payment card details, transaction details, payment confirmations (processed securely by our payment providers)

  • Account information – usernames, passwords, preferences, and account settings

  • Transaction information – products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Communications – information you provide when contacting us (e.g. email or customer support enquiries)

  • Device information – IP address, browser type, device identifiers, and network information

  • Usage information – how and when you interact with the Services

 

 

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you – when you place an order, create an account, contact us, or otherwise provide information

  • Automatically – through cookies and similar technologies when you use our website

  • Service providers – including Shopify and payment, delivery, analytics, and IT service providers

  • Third parties or partners – where permitted by law

 

 

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Improving the Services

  • Processing orders and payments

  • Managing accounts

  • Arranging delivery and returns

  • Remembering preferences

  • Providing customer support

  • Improving website functionality and user experience

Marketing and Advertising

  • Sending marketing communications (where permitted by law)

  • Showing personalised product recommendations and advertisements

Security and Fraud Prevention

  • Protecting accounts and transactions

  • Detecting and preventing fraudulent or malicious activity

Communication

  • Responding to enquiries

  • Providing service-related notifications

Legal and Compliance Purposes

  • Complying with legal obligations

  • Responding to lawful requests from authorities

  • Enforcing our terms and policies

 

 

How We Share Personal Information

We may share personal information with:

  • Shopify and service providers – including payment processors, couriers, IT providers, and analytics services

  • Marketing and advertising partners – to deliver relevant advertising (subject to your preferences and rights)

  • Third parties at your direction – such as delivery services

  • Affiliates or business partners

  • Authorities or legal entities – where required by law or to protect our legal rights

We do not sell personal data.

 

 

Relationship With Shopify

Our store is hosted by Shopify. Shopify processes personal information to operate and improve the Services. Information may be transferred outside your country of residence.

For more details, see the Shopify Consumer Privacy Policy:
 https://www.shopify.com/legal/privacy/app-users

You can manage Shopify-related privacy rights via:
 https://privacy.shopify.com/en

 

 

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review their privacy policies separately.

 

 

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us to request deletion.

 

 

Data Security and Retention

We take reasonable technical and organisational measures to protect personal information. However, no system is completely secure.

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

 

 

Your Rights

Depending on your location, you may have the following rights:

  • Right to access your personal data

  • Right to correct inaccurate data

  • Right to request deletion

  • Right to data portability

  • Right to object to or restrict processing

  • Right to withdraw consent

UK & EEA Residents

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

You can exercise your rights by contacting us using the details below. We may need to verify your identity before responding.

 

 

International Transfers

If we transfer personal data outside the UK or EEA, we rely on approved safeguards such as Standard Contractual Clauses or adequacy decisions.

 

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

 

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: info@majestictiles.co.uk
Address:
Majestic Tiles

BLOCK 1 Unit 5, 

9 Oakbank Street,

Oakbank Trading Estate

Glasgow,

G20 7LU

United Kingdom

For data protection purposes, Majestic Tiles is the data controller.